Cancellation and Refund
Cancellation and Refund Conditions
For the orders you place on our website, you have the right to request an exchange or refund within 10 (TEN) business days after the delivery is delivered to you.
When you request a refund, you can specify your return request in the My Orders section of naturalisolea.com and send it with your invoice as a counter payment.
Shipments with counter payment are accepted through Aras and Yurtiçi Kargo. When delivering your return to the cargo company, you must indicate our current title as Naturalis OLEA Gıda ve Kozmetik Sanayi ve Ticaret Limited Şirketi.
Returns of products whose packages/boxes have been opened, products that have been tried on and are deformed cannot be accepted in accordance with the Distance Selling Agreement.
Return Procedures:
Address: Yeşilbayır Mah. Ataturk Cad. No:18 Dosemealti /ANTALYA
Phone:0242 242 21 21
CONSUMER RIGHTS - WITHDRAWAL - CANCELLATION RETURN CONDITIONS
GENERAL:
1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and distance sales contract presented to you.
2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the products they purchase.
3. Shipping costs, which are the cost of product shipment, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address specified by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.
6. If it becomes impossible to sell the purchased product, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay for the product he purchased or cancels it in his bank records, the Seller's obligation to deliver the product ends.
PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD:
8. If, after the product is delivered, it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer may return the product within 3 days, the transportation cost of which will be borne by the SELLER. must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNPREDICTABLE REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the situation is notified to the Buyer. The buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is eliminated. If the buyer cancels the order; If the payment is made in cash, this fee will be paid in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer will inspect the goods/services subject to the contract before receiving them; dents, broken, packaging torn, etc. Damaged and defective goods/services will not be received from the cargo company. The goods/services received will be deemed to be undamaged and intact. BUYER must protect the goods/services carefully after delivery. If the right of withdrawal is to be used, the goods/services should not be used. The Invoice must be returned along with the product.
12. CONTACT INFORMATION FOR THE SELLER'S RIGHT OF WITHDRAWAL NOTIFICATION:
COMPANY: Naturalis OLEA Food and Cosmetics Industry and Trade Limited Company
ADDRESS: Yeşilbayır Mah. Ataturk Cad. No:18 07190 Döşemealtı/ANTALYA
EMAIL: info@naturalisolea.com
PHONE: 05339620707
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If the buyer purchases a service, this 14-day period starts from the date of signing the contract. The right of withdrawal cannot be exercised in service contracts where the performance of the service begins with the approval of the consumer before the right of withdrawal expires.
14. Expenses arising from the exercise of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not have been used within the framework of the 'Products for which the Right of Withdrawal cannot be Exercised' provisions set out in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Order returns whose invoice is issued on behalf of institutions cannot be completed unless the RETURN INVOICE is issued.)
17. Return form: The products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.
RETURN CONDITIONS:
18. The SELLER is obliged to return the total price and the documents that put the BUYER in debt to the BUYER within a period of 10 days at the latest after receiving the notice of withdrawal, and to receive the goods back within 20 days.
19. If the value of the goods decreases or the return becomes impossible due to a reason arising from the BUYER's fault, the BUYER is obliged to compensate the SELLER's damages in proportion to the fault. However, the BUYER is not responsible for any changes or deteriorations that occur due to the improper use of the goods or product within the right of withdrawal period.
20. If the campaign limit amount set by the SELLER falls below due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. Underwear bottoms, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared in line with the BUYER's request or clearly personal needs and cannot be sent back, goods that are in danger of rapid deterioration or that may expire, can be sent to the BUYER. Products that are not suitable for health and hygiene to be returned if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement, electronically In accordance with the Regulation, it is not possible to return instant services or intangible goods delivered to the consumer immediately, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if their packaging has been opened by the BUYER. In addition, it is not possible to exercise the right of withdrawal regarding services that started to be performed with the approval of the consumer before the right of withdrawal expires, in accordance with the Regulation.
22. Cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridges, ribbons, etc.) must be returned in unopened, untested packages. They must be intact and unused.
DEFAULT AND LEGAL CONSEQUENCES
23. BUYER accepts, declares and undertakes that in case of default when making payment by credit card, he/she will pay interest within the framework of the credit card agreement with the cardholder bank and will be responsible to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees that may arise from the BUYER, and in any case, in case of default due to the BUYER's debt, the BUYER agrees to pay the damages and losses suffered by the SELLER due to the delayed performance of the debt.