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Distance Selling Agreement



Seller: Naturalis Olea Gıda Kozmetik San Tic Ltd Şti (

Address: Yeşilbayır Mah. Ataturk Cad. No:18 Dosemealti/ANTALYA

Tel: 0242 242 21 21 || 0533 962 07 07








This Distance Sales Agreement (Agreement) has been drawn up in accordance with the Law on Consumer Protection and the Regulation on Distance Contracts. The parties to this Agreement accept and declare that they know and understand their obligations and responsibilities arising from the Law on Consumer Protection and the Regulation on Distance Contracts within the scope of this Agreement. The subject of this contract is the Buyer (Consumer customer); Naturalis Olea Food Cosmetics Ltd. Şti's e-sales system (""), the Seller places an electronic order for the purchase of products, and the Consumer Protection Regarding the sale and delivery of goods/services with the qualifications specified in the contract. It determines the rights and obligations of the parties in accordance with the provisions of the Law and the Regulation on Distance Contracts.


Naturalis Olea covers natural persons and legal entities who shop from our e-sales system. Naturalis Olea sells edible liquid vegetable oil, essential aromatic oils, cold-pressed vegetable oils and cosmetic plant oils at All products sold in our e-sales system are end-user products produced by the relevant manufacturers on legal grounds and in accordance with the relevant ministry regulations or imported with the necessary permission.

For your purchases through the e-sales store, payment by money transfer, payment at the door and credit card payment options are available. Payment options at the door cover the contractual conditions between the seller and the cargo companies. The fees within the scope of the contract between the seller and the 3rd legal entity are declared to the buyer during the sale and the sale is realized. The consumer who makes the purchase is deemed to have accepted this. For purchases without installments or in installments by credit card, interest rates are notified to the buyer on the payment screen. The buyer who makes the purchase is deemed to have accepted this.


The seller will deliver the goods to the cargo company within 4 business days at the latest, and the goods will be delivered to the buyer within 7 business days at the latest. Delivery will be made through the seller's contracted cargo company. If the shipping fee is outside the scope of the campaign, it will be declared to the buyer on the shipping preference page during the sale, and the buyer who makes the purchase will be deemed to have approved it.



The Buyer declares that he/she has read and informed the preliminary information uploaded by the Seller regarding the basic characteristics of the product subject to the contract on, the sales price and payment method and delivery, and has given the necessary confirmation electronically. Buyers, as Consumers, can submit their requests and complaints through the channels provided by the Seller contact information above.

By confirming this Agreement and the payment of the goods electronically and completing the payment process, the Buyer obtains the correct and complete address, basic features of the ordered products, the price of the products including taxes, payment and delivery information that must be given to the consumer by the Seller before the conclusion of distance contracts. it confirms.

 The Buyer must check the Goods/Service subject to the Contract before receiving them, and make sure that they are not damaged, broken, the packaging is torn, etc. Damaged and defective goods/services should not be received from the cargo company. In case of delivery, the responsibility lies entirely with the customer. The Goods/Service received by the Buyer from the cargo company officer will be deemed to be undamaged and intact. After delivery, the responsibility for the Goods/Service and any damages belong to the Buyer. After the delivery of the Goods/Service, if the relevant bank or financial institution does not pay the price of the goods/service to the Seller due to the unfair or unlawful use of the Buyer's credit card by unauthorized persons, which is not due to the Buyer's fault, the Buyer shall not be delivered to him/her. is obliged to return the Goods/Service to the Seller within 3 (three) days. In this case, delivery expenses belong to the Buyer.



The Seller is responsible for delivering the Goods/Service subject to the Contract to the Buyer in accordance with the Consumer Legislation, intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any. If the Seller cannot deliver the product subject to the contract within the time limit due to force majeure or extraordinary circumstances that prevent transportation, he is obliged to notify the Buyer of the situation as soon as possible. If the Goods/Service subject to the contract will be delivered to a person other than the Buyer, the person to be delivered The Seller cannot be held responsible for not accepting the delivery.


The Buyer has the right to withdraw from the contract by rejecting the goods or services within 7 (seven) days from the date of receipt or signing of the contract, without assuming any legal or criminal liability and without giving any justification, and the Seller will take back the goods as of the date of receipt of the notice of withdrawal to the Seller. The seller undertakes. Notice of right of withdrawal and other notices regarding the contract; As stated in the 'return and exchange conditions', it belongs to the seller and can be sent via the seller contact information mentioned above. In order to exercise the right of withdrawal, it is necessary to notify the Seller within this period in accordance with the provisions of the legislation. If the right of withdrawal is exercised, the product must be returned. The products to be returned within 7 (seven) days must be delivered in full and undamaged condition, including its box, packaging, standard accessories, if any, and other products gifted with the product. The product price will be returned to the Buyer in the same manner as paid within 10 (ten) days following the exercise of the right of withdrawal and the receipt of the information. When returning the product to the Seller, the original invoice submitted to the Buyer during product delivery must also be returned. Return shipping cost belongs to the Seller. The return section of the invoice to be returned along with the product will be filled in and signed by the Buyer.

Contact, phone number and address information for withdrawal and return transactions are the contact information declared by the seller in the contract.



The right of withdrawal cannot be used in the following cases:

Service contracts in which the performance of the service begins with the approval of the Consumer before the right of withdrawal expires.

Contracts for goods whose prices are determined on the stock exchange or other organized markets

Contracts for the delivery of goods prepared in line with the wishes of the consumer or clearly his personal needs, which are not suitable for return due to their nature and are in danger of rapid deterioration or are likely to expire.

Contracts regarding audio or video recordings, software programs and computer consumables, provided that the packaging has been opened by the consumer.

Contracts regarding the delivery of periodicals such as newspapers and magazines

Contracts regarding the performance of services related to betting and lottery

Contracts regarding services performed instantly in electronic environment and intangible goods delivered instantly to the consumer.


If Consumers have problems with the Seller, and if the Seller cannot solve the problem, they can submit their complaints and objections regarding transactions up to 1,161.67 TL to the Consumer Problems Arbitration Committee where they purchased the product or where they reside; They can apply for complaints and objections regarding transactions where the product price is over 1,161.67 TL, to the Consumer Court where they purchased the product or where they reside.


In the third paragraph of Article 5 of the Consumer Problems Arbitration Committees Regulation published in the Official Gazette dated 01.08.2003 and numbered 25186, the lower monetary limit for provincial arbitration committees operating in provinces with metropolitan status to be responsible and authorized to hear disputes is 3,032.65 TL. .




If the buyer defaults on his credit card transactions, the cardholder will pay interest within the framework of the credit card agreement made with the bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney's fees that may arise from the Buyer, and under any circumstances, in case of default due to the Buyer's debt, the Buyer agrees to pay the Seller's losses and damages arising from the delayed performance of the debt.




All correspondence between the Parties under this Agreement will be made via e-mail, except for the mandatory cases listed in the Law. The Buyer acknowledges that, in case of disputes that may arise from this Agreement, the official books and commercial records of the Seller and Doğuş Planet, as well as the electronic information and computer records kept in its own database and servers, will constitute binding, definitive and exclusive evidence, and that this article shall constitute binding, definitive and exclusive evidence, pursuant to Article 193 of the Code of Civil Procedure. It accepts, declares and undertakes that it has the nature of an evidentiary contract within the meaning of article .



This Agreement has been concluded by being read by the Parties and approved electronically by the Buyer, is in the nature of preliminary information and has entered into force.

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