Question 1

What types of natural oils do you sell?

Accepted Answer

Naturalis Olea offers products in various categories such as cold-pressed fixed vegetable oils, vegetable essential oils, carrier oils, aromatherapy oils and skin care oils.

Question 2

Are Naturalis Olea products natural?

Accepted Answer

Yes, as Naturalis Olea, all our products are made from 100% natural ingredients. Our products do not contain harmful chemical additives and are produced in accordance with high quality standards.

Question 3

What are the usage areas of vegetable oils?

Accepted Answer

Our natural oils can be used in many areas such as aromatherapy, massage, skin and hair care, natural cleaning at home, personal care, chemistry, cosmetics production, human and animal food and food supplement production, soap production. Details about the areas of use are included in the description of each product.

Question 4

How should I use Naturalis Olea products?

Accepted Answer

There are instructions for use on the labels of our products and on our website. All our oils are pure vegetable oils. Some essential oils should not be used without dilution. We recommend that you act in accordance with the recommendations for use.

Question 5

How can I order my vegetable oil online?

Accepted Answer

You can easily place your orders from our e-store on our website. After selecting the product you want to buy and adding it to your cart, you can follow the payment steps.

Question 6

What payment methods do you accept for online orders?

Accepted Answer

We offer credit card, debit card, money order/EFT options. All your payment transactions are made securely.

Question 7

How long is the shipping and delivery time?

Accepted Answer

Your orders will be delivered to cargo within 1-3 business days after payment confirmation. Delivery time may vary depending on your location, but usually arrives within 2-5 business days.

Question 8

How much is the shipping fee?

Accepted Answer

All products you purchase from our online store are delivered with FREE SHIPPING.

Question 9

What are your return and exchange conditions?

Accepted Answer

You can request a return or exchange for unused, unopened products in their original packaging within 14 days of receiving our products. For details, please visit our Return Policy page.

Question 10

Are your products vegan and tested on animals?

Accepted Answer

Yes, all Naturalis Olea products are vegan and are not tested on animals in any way.

Question 11

Do your products cause allergic reactions?

Accepted Answer

Although our products are made entirely from natural ingredients, there may be a risk of allergic reactions on sensitive skin. We recommend testing a small area of your skin before using a new product.

Question 12

Can children and pregnant women use your natural oils?

Accepted Answer

Some essential oils may not be suitable for use by pregnant women and young children. We recommend that you carefully review the usage recommendations for each product. If you are unsure, you can consult your doctor.

Question 13

What is the expiration date of your products?

Accepted Answer

The expiration dates of our products are stated on their labels. Natural oils generally have a shelf life of 1-2 years. It is recommended that the products be stored in a cool and dry place.

Question 14

Why are the prices of Naturalis OLEA Vegetable oils more affordable than other companies?

Accepted Answer

Naturalis OLEA does not sell its vegetable oil products in any marketplace or e-commerce system. Since it does not sell on different marketplace platforms, it does not pay additional commission fees and does not reflect them to its customers. In addition, Naturalis OLEA is a vegetable oil producer and also sells at wholesale prices.

Question 15

How can I reach you with my questions?

Accepted Answer

You can reach us via our Contact page or by emailing us at info@naturalisolea.com. Our customer service team will be happy to assist you.

Sıkça Sorulan Sorular